Or else, login as a Non-member by entering your name and order number.
① For an order of 0 or more: Refund shipping fee plus the original shipping fee, which was excluded at the time you made the order, will be charged.
② For an order less than 0: Refund shipping fee for one way will be charged
※ In case the delivered product was damaged or misplaced, GOAL STUDIO will send a new product with free shipping.
① Click [RETURNS] on the top right of website.
② Login as a Member if you have registered as GOAL STUDIO member. Or else, login as a Non-member by entering your name and order number.
③ In [ORDER/RETURNS] page, click [REFUND] of the product you wish to return.
④ GOAL STUDIO will send you an email about the next steps of the refund process.
⑤ Prepare to return the product according to the details in the email.
※ After a product arrive for a refund, inspection will be carried out to check whether the product is in its original condition. If so, the refund will be processed.
※ If you ship only the product to us without making a refund request on goalstudio.com, you may not receive the refund as it will be difficult for us to track your product.
Please be sure to follow the [Refund Process].
A refund is not available in following cases:
1) After 7 days of receipt
2) if any damage or loss of the value for the product is made by a customer
3) If the product is not in the original condition (including all tags and packaging) as when a customer received it
※ If a customer returns a product that corresponds to any of the above, he/she may receive the product back according to the policy.
1) For an order of$200: or more: Free shipping
2) For an order less than $200: $20
※ Customs duties / taxes may be incurred.
You can cancel your order by clicking [ORDER CHECK] on the upper right corner of the website.
The refund will be processed through the credit card issuer, which may take up to five days.